Returns policy
RETURNS POLICY
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Overview
Our policy lasts for 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.
Many types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous products or flammable gases or liquids.
Other items that cannot be returned:
Gift cards
* Downloadable software
Some health and personal care products
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is granted: (if applicable)
Books with obvious signs of use.
CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened.
Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.
Any item that is returned more than 30 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your claim.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or missing refunds (if any)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at [email protected].
Sale items (if any)
Only regular priced items can be refunded. Unfortunately, sale items are not refundable.
Exchanges (if any)
We will only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to [email protected] and send us your item to: Le Rucher du Lessus Sàrl, Route des Carrières du Lessus 12, St-Triphon, VD, 1867, Switzerland.
Gifts
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
Shipping
To return a product, you must send it by post to: Le Rucher du Lessus Sàrl, Route des Carrières du Lessus 12, St-Triphon, VD, 1867, Switzerland.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from your refund.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than $75, you should consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.